Complaints Policy

Commitment

Dr Margaret Pozzebon is committed to providing and maintaining a high-quality Speech Pathology services. Obtaining timely feedback is one way I can reflect on what I do and improve. The purpose of the policy is to:

• provide an environment of respect and open communication

• manage all feedback in a consistent, fair, and timely way

• outline roles and responsibilities

• reach satisfactory outcomes

• meet legislative and requirements

• use feedback to improve

​

Feedback

Any feedback about the speech pathology service can be provided verbally or in written form.  You can lodge a complaint with the Privacy Officer on the details below. We will promptly review your complaint and provide a response to you. 

·      By letter: Privacy Officer, PO Box 276, Mont Albert, Victoria, 3127

·      By email: info@drmargaretpozzebon.com.au

·      By telephone: 0417 100 804